Frequently Asked Questions

Find answers to common questions about our logistics services and processes.

Service Questions

What services do you provide as a 3PL provider?

We offer end-to-end logistics services including warehousing, inventory management, order fulfillment, freight coordination, transportation, last-mile delivery, and returns processing. Our solutions are fully scalable and tailored to your business needs.

Which industries do you serve?

We support eCommerce, retail, FMCG, health & wellness, food & beverage, industrial supplies, and more. Whether you sell direct-to-consumer or B2B, our infrastructure adapts to your operational model.

Where are your warehouses located?

Our facilities are strategically located near major highways, ports, and metropolitan hubs, allowing for fast and cost-effective distribution across Australia and beyond. Multi-site storage options are available.

Can your services scale with our business growth or seasonal spikes?

Yes. We're built for scalability — whether you're launching a campaign, entering a new market, or handling seasonal surges. Our resources, workforce, and systems expand in line with your growth.

Pricing Information

How is your pricing structured?

Our pricing is flexible and based on your service requirements. Charges may include storage (per pallet or cubic metre), handling, order pick-and-pack, transportation, and any custom services. We provide clear quotes with no hidden fees.

Delivery Process

How do you manage order fulfillment and delivery?

Orders are processed using our automated systems, ensuring speed and accuracy. We offer same-day dispatch with integrations to major carriers for local, national, and international shipping. Tracking is provided end-to-end.

How do you ensure inventory accuracy?

We use barcode and RFID technology, real-time scanning, cycle counts, and automated alerts to maintain high inventory accuracy. Clients can monitor stock levels live via the portal.

How do you handle returns and reverse logistics?

We offer a structured returns process that includes item inspection, condition reporting, restocking, or disposal — all according to your return policies. Real-time status updates are available via the dashboard.

Technical Support

What technology do you use to manage logistics?

We utilise advanced Warehouse Management (WMS) and Transport Management Systems (TMS), fully integrated with eCommerce platforms, ERPs, and APIs. Clients access real-time dashboards for inventory, order tracking, and reporting.

Can you integrate with our eCommerce store or ERP system?

Yes. We support integrations with major platforms like Shopify, WooCommerce, Magento, Amazon, eBay, NetSuite, and more. Our API allows seamless data sync between your systems and ours.

How do you manage customer service and communication?

You'll have access to a dedicated support team and 24/7 portal access. We offer real-time updates, issue tracking, and proactive communication to keep you informed at all times.

Additional Services

Are you compliant with industry standards and regulations?

Absolutely. Our operations align with HACCP, ISO standards, bonded storage regulations, and Chain of Responsibility (CoR) compliance. We conduct regular audits and staff training to uphold quality and legal standards.

What is your onboarding process for new clients?

Our onboarding includes a dedicated account manager, system setup, data mapping, and training. We ensure a smooth handover from your current process to ours with minimal disruption.

Do you offer custom packaging or value-added services?

Yes, we provide kitting, bundling, custom labelling, gift wrapping, promotional inserts, and branded packaging services tailored to enhance your customer experience.

Do you offer international shipping and customs clearance?

We manage international freight forwarding, customs documentation, and regulatory compliance. We also offer bonded warehousing for importers and exporters.

Can we visit your warehouse facilities?

Yes, we welcome site visits for qualified businesses. This helps you understand our processes, see our infrastructure, and meet our operations team. Bookings are required for security and scheduling.

Can't Find What You're Looking For?

Our customer service team is here to help with any questions about our logistics services.